Talbot Woods Lodge

Privacy Notice for Talbot Woods Lodge

 

Talbot Woods Lodge ("we," "us," "our") is committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Nicola Colley is the designated Data Controller for Talbot Woods Lodge.

1. Data Controller Contact Information Data Controller: Nicola Colley

2. Types of Data Collected
We may collect and process the following types of personal information:

  • Contact details (e.g., name, address, phone number, email address)

  • Health and medical information

  • Financial information (e.g., payment details)

  • Employment details (e.g., staff records)

  • Personal preferences and care needs

  • Family contact information

3. Purpose of Data Collection
We collect and process personal data for the following purposes:

  • To provide appropriate care and support to our residents

  • To communicate with residents, their families, and healthcare providers

  • To manage and administer our services

  • To comply with legal and regulatory obligations

  • To ensure the safety and well-being of our residents and staff

4. Legal Basis for Processing
We process personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.

  • Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

  • Legal obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that these interests do not override your fundamental rights and freedoms.

5. Data Sharing
We may share personal data with the following third parties:

  • Healthcare providers (with consent)

  • External service providers (e.g., IT support, auditors)

  • Regulatory bodies and authorities

  • Family members and legal representatives (with consent)

6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and internal policy requirements.

7. Data Subject Rights
You have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to rectify inaccurate or incomplete data

  • The right to erase your personal data (right to be forgotten)

  • The right to restrict processing

  • The right to data portability

  • The right to object to processing

  • The right to withdraw consent at any time

To exercise any of these rights, please contact Nicola Colley using the contact information provided above.

8. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. This includes secure storage, encryption, access controls, and regular security assessments.

9. Changes to This Privacy Notice
We may update this privacy notice from time to time. Any changes will be posted on our website, and we will notify you of any significant updates.

10. Contact Us
If you have any questions or concerns about this privacy notice or our data practices, please contact Nicola Colley at via our contact us form or by phone on 01202 293390.

By ensuring transparency and safeguarding your personal information, we aim to provide a trustworthy and secure environment for all residents and their families at Talbot Woods Lodge.